Energise takes privacy issues seriously.
When you register as a patient of our practice, or otherwise provide personal information to us, you provide consent for our Doctors and practice staff to access and use your personal information in accordance with the Policy.
The Policy provides information to you, our patient, on how your personal information is collected and used within our practice, and the circumstances in which we may share it with third parties.
All patients who attend Energise Natural Health can obtain a copy of the Policy, which is readily available at any stage during the course of your care.
The Policy is also available via the Energise website: www.energise-health.com.au
The Policy set out below outlines:
Why personal information about you is collected
The primary purpose of Energise Natural Health collecting, using, holding and sharing your personal information is to provide high quality health care and manage your health needs. This information allows our practitioners to properly assess, diagnose, treat and be proactive in your health care needs, and to contact you in regard to your appointments and care.
We also use personal information for directly related business purposes, such as administrative and billing purposes, to enable you to be identified and contacted by our staff, for practice audits and business processes such as staff training.
What type of personal information is collected
Personal information collected by Energise Natural Health about you includes personal health information. Personal health information is information concerning your health, chiropractic and health history, and past health care including:
How personal information is collected
Our practice will collect personal information from you:
Confidentiality, security and accuracy of information collected
All practitioners and staff at Energise Natural Health are obliged to maintain the confidentiality of the information you provide and to ensure that personal information is not disclosed unnecessarily or irresponsibly.
Due to the sensitive nature of the information that you provide, precautions are taken to safeguard and secure the information we collect. Your information will be stored electronically with passwords that are protected to restrict unauthorised access and backups of data are performed regularly.
All patient files are the property of Energise Natural Health and all practitioners and administrative staff have access to your records for the purposes specified above. Administrative staff will limit their access to your personal health information to the minimum necessary to perform their duties.
Energise Natural Health keeps patient health information files for a minimum of 7 years from the date of last entry in the file unless the patient is/was a child, in which case the record must be kept until the patient attains or would have attained 25 years of age.
We are committed to ensuring that patient information is accurate and up to date. We ask that you inform us of any changes as they arise.
Disclosure of personal information
There are situations in which we will sometimes need to share your personal information with third parties:
Other than in the course of providing chiropractic services or as otherwise described above, Energise Natural Health will not disclose personal information about you to a third party without your consent. Energise Natural Health practitioners and administrative staff will only disclose to third parties the minimum information that is required.
Transferring personal and health information
You may request access to the information Energise Natural Health holds about you. The procedure for gaining access to your Energise Natural Health record, including the person to whom the information has been provided and when.
If access to your health record is denied, a reason will be provided in writing.
Privacy related to our website
The Energise Natural Health website: www.energise-health.com.au and social media sites affiliated with Energise Natural Health may contain links to other websites. Please note that Energise Natural Health is not responsible for the privacy practices of any linked websites.
We encourage all users of the Energise Natural Health website to read the privacy statements of all linked websites that are visited. All links to external websites are provided for your convenience. Energise Natural Health does not endorse the information, products and advertisements contained in the linked sites, and is in no way responsible for the content of such sites.
By using the Energise Natural Health website in this way, you consent to the collection and use of your personal information as detailed in this Policy.
Energise Natural Health Privacy Officer contact details:
We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you have in writing. We will then attempt to resolve the issue with you.
They may be contacted using the details below.
Energise Natural Health
PO Box 5139
West Busselton 6280
Phone: (08) 6261 6400
If you are unsatisfied with our response you may contact the office of the Australian Privacy Commissioner
GPO Box 5218
Sydney NSW 1042
Phone:1300 363 992