Privacy Policy

Energise takes privacy issues seriously. 

We are firmly committed to maintaining your privacy in accordance with the Australian Privacy Principles for the Fair Handling of Personal Information in the Commonwealth Privacy Act (1988) and Enhanced Privacy Protection Amendment (2012) as well as the WA Health Records Act (2002). This document comprises the Energise Natural Health Privacy Policy (Policy) and sets out our policy in relation to privacy issues.

When you register as a patient of our practice, or otherwise provide personal information to us, you provide consent for our Doctors and practice staff to access and use your personal information in accordance with the Policy. 

The Policy provides information to you, our patient, on how your personal information is collected and used within our practice, and the circumstances in which we may share it with third parties.

All patients who attend Energise Natural Health can obtain a copy of the Policy, which is readily available at any stage during the course of your care. 

The Policy is also available via the Energise website: www.energise-health.com.au

The Policy set out below outlines:

• Why information about you is collected.
• What type of information is collected.
• How personal information is collected.
• How personal information is accessed.
• The measures taken by Energise to ensure confidentiality, security and accuracy of the information collected.
• The strict circumstances in which disclosure of information may be warranted.
• The process for transferring your information from Energise to a new health service provider.
• How to access your health record.
• Privacy related to the Energise website.
• How to contact the Energise Privacy Officer.

Why personal information about you is collected

The primary purpose of Energise Natural Health collecting, using, holding and sharing your personal information is to provide high quality health care and manage your health needs. This information allows our practitioners to properly assess, diagnose, treat and be proactive in your health care needs, and to contact you in regard to your appointments and care.

We also use personal information for directly related business purposes, such as administrative and billing purposes, to enable you to be identified and contacted by our staff, for practice audits and business processes such as staff training.

What type of personal information is collected

Personal information collected by Energise Natural Health  about you includes personal health information. Personal health information is information concerning your health, chiropractic and health history, and past health care including:

• Names, date of birth, addresses, contact details, and details of relationships with other persons such as family members or guardians;
• Health information including chiropractic and health history, current medications, social history, family history and risk factors;
• Details of other health care providers involved in your care and copies of any referral letters and/or medical reports and test results; and
• Medicare or health fund details.

How personal information is collected

Our practice will collect personal information from you:

• When you make your first appointment at our practice and complete our patient registration form;
• During the course of providing  services;
• When you access the clinic website or other social media sites associated with Energise Natural Health;
• When you communicate with us by letter, telephone, SMS, email or other electronic means; and
• When you utilise any on-line system that facilitates the booking of an appointment at Energise Natural Health.
• In some circumstances personal information may also be collected from other sources. This is usually in circumstances where it is not practical or reasonable to collect it from you directly, including obtaining information from:
• A guardian or responsible person;
• Other involved healthcare providers, such as allied health professionals and diagnostic imaging services; and
• Your health fund or Medicare.

Confidentiality, security and accuracy of information collected

All practitioners and staff at Energise Natural Health are obliged to maintain the confidentiality of the information you provide and to ensure that personal information is not disclosed unnecessarily or irresponsibly.

Due to the sensitive nature of the information that you provide, precautions are taken to safeguard and secure the information we collect. Your information will be stored electronically with passwords that are protected to restrict unauthorised access and backups of data are performed regularly.

All patient files are the property of Energise Natural Health and all practitioners and administrative staff have access to your records for the purposes specified above. Administrative staff will limit their access to your personal health information to the minimum necessary to perform their duties.

Energise Natural Health keeps patient health information files for a minimum of 7 years from the date of last entry in the file unless the patient is/was a child, in which case the record must be kept until the patient attains or would have attained 25 years of age.

We are committed to ensuring that patient information is accurate and up to date. We ask that you inform us of any changes as they arise.

Disclosure of personal information

There are situations in which we will sometimes need to share your personal information with third parties:

• When communicating with other healthcare providers involved in your care;
• When it is required by law;
• When it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety, or when it is impractical to obtain the patient’s consent;
• To assist in locating a missing person;
• To establish, exercise or defend a legal claim or complaint;
• For the purpose of a dispute resolution process;
• When there is a statutory requirement to share certain personal information (for example, mandatory notification of some diseases);
• During the course of providing medical services or through electronic transfer of health records, such as the My Health Record;
• When the information is necessary to obtain Medicare payments or other health insurance rebates.

Other than in the course of providing chiropractic services or as otherwise described above, Energise Natural Health will not disclose personal information about you to a third party without your consent. Energise Natural Health practitioners and administrative staff will only disclose to third parties the minimum information that is required.

Transferring personal and health information

You may request access to the information Energise Natural Health holds about you. The procedure for gaining access to your Energise Natural Health record, including the person to whom the information has been provided and when.

• We will acknowledge your request within 14 days and providing we have the information you request, access should usually be granted within the 14 days. We will inform you if this timeframe is not achievable;
• You will be asked to verify your identify;
• A fee may apply in the event that the request is onerous or time consuming;
• Depending on the circumstances, you may be forwarded the information by mail, email or personally given access to inspect the information.
• In some circumstances, Energise Natural Health may not be in a position to provide access to your health record as per the Privacy Act or other laws. Such circumstances include where:
• Access would create a serious threat to your physical and/or emotional health and safety or to the physical and/or emotional health and safety of others;
• Providing access will have an unreasonable impact on the privacy of other individuals;
• Denying access is required or authorised by law;
• Legal proceedings have commenced.

If access to your health record is denied, a reason will be provided in writing.

Privacy related to our website

The Energise Natural Health website: www.energise-health.com.au and social media sites affiliated with Energise Natural Health may contain links to other websites. Please note that Energise Natural Health is not responsible for the privacy practices of any linked websites. 

We encourage all users of the Energise Natural Health website to read the privacy statements of all linked websites that are visited. All links to external websites are provided for your convenience. Energise Natural Health does not endorse the information, products and advertisements contained in the linked sites, and is in no way responsible for the content of such sites.

By using the Energise Natural Health website in this way, you consent to the collection and use of your personal information as detailed in this Policy.

Energise Natural Health Privacy Officer contact details:

We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you have in writing. We will then attempt to resolve the issue with you.

Our designated Privacy Officer who is available to address any concerns, questions or feedback you may have regarding our Privacy Policy.

They may be contacted using the details below.

Mail:

Privacy Officer
Energise Natural Health
PO Box 5139

West Busselton 6280

Phone: (08) 6261 6400

If you are unsatisfied with our response you may contact the office of the Australian Privacy Commissioner

GPO Box 5218
Sydney NSW 1042

Phone:1300 363 992

Email: privacy@privacy.gov.au